COVID-19 Operating Policy

At Audi Centre Gold Coast, the health, safety and wellbeing of our customers, our people and our wider community is our greatest priority.

As the current situation continues to evolve, we will monitor and act on advice from the World Health Organisation (WHO), Australian Department of Health and Queensland Health to provide the appropriate response to the coronavirus (COVID-19).

All our locations are open, at full capacity and operational as usual. In light of recent developments all our employees continue conducting business whilst ensuring the welfare of our staff, customers, suppliers and the greater community. The following measures have been implemented across our business to mitigate potential risk and ensure confidence.

Interpersonal Procedures

  • Should you wish to remain away from the dealership, we are more than happy to communicate via phone or email regarding Service, Sales, Finance or any other enquiries you may have
  • We continue our ‘Non-contact policy’ which includes no handshakes or person to person contact
  • Social Distancing of 1.5m minimum for everyone including staff and customers
  • Strict staff policies with current health notices in all communal staff areas
  • All staff with any health concerns are instructed to stay home and take directive from health professionals
  • Alcohol based hand sanitiser continues to be provided to all departments including non-customer facing departments in addition to reinforcing a robust handwashing regime
  • Our teams receive regular updates on hygiene and safety protocols as the response to COVID-19 evolves
  • Our teams are subject to prohibitions of both international and domestic flights for work purposes, and we have restrictions on internal and external meeting numbers well beyond current Government recommendations.

Facility Procedures

  • Strict staff policies with current health notices in all communal staff areas
  • All EFTPOS machines and touchscreen displays are sanitised before and after every use
  • Complimentary hygiene products available including alcohol based hand sanitiser and tissues
  • Prevalent informative signage with procedures and processes and best practices for hygiene

Service and Sales Vehicle Procedures

  • We continue to accept online, in person and over the phone service bookings
  • All service vehicles are protected with seat covers, floor mats, steering wheel covers, and gear shift covers
  • All test drive vehicles, loan vehicles, customer’s vehicles and customer delivery vehicles are wiped clean prior to handover to customers. This process involves sanitisation of commonly accessed exterior and interior hard surfaces including; door handles, steering wheels, start buttons, touchpads, radios, gear shifters/paddles, mirror, and keys
  • Driveway pick up/drop off available for avoidance of contact if required
  • Customers may opt for disposable gloves for test drives and as best as practicable our sales teams exercise social distancing during test drives
  • All Technicians and Service Advisors wear disposable gloves at all times when in vehicles, these are replaced regularly
  • Showroom display vehicles are sanitised at least daily

We understand that the current situation has presented everyone with similar challenges, and we are focused on supporting all your requirements through this difficult period so we can continue to offer you options relating to your needs and your vehicle needs while ensuring everyone’s health and safety.

Thank you for your ongoing support and we kindly ask everyone in our community to stay calm and supportive of each other in this time.